M&M Plant Sales, Inc. specializes in sourcing young plant material from around the world. Our plugs and liners are shipped directly from various suppliers within the United Sates. Cuttings and bare root items are shipped from Israel, Guatemala, Costa Rica and Mexico, Stage 3 Tissue Culture in Agar is shipped from India.
FAQ’s
Q: Can I buy direct from M&M Plant Sales?
Q: How can I place an order?
Q: What is the minimum order?
Q: Because M&M is a broker, do I pay a broker fee?
Q: How do I become a new customer?
Q: Do you accept credit cards?
Q: When will I be charged for my order?
Q: How do I know if the product I want is available?
Q: Can I cancel an existing order?
Q: How is freight arranged for my order?
Q: How are International orders shipped?
Q: What if I am not satisfied with my order?
Q: How do I know I am getting my product from a reputable source?
Q: Can I buy direct from a supplier?
Q: Why do I need a plant broker?
Q: Can I buy direct from M&M Plant Sales?
A: M&M Plant Sales sells to wholesale growers and municipalities in the United States and Canada. We do not sell to the general public and we do not sell retail.
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Q: How can I place an order?
A: All orders can be placed by either telephone, FAX or e-mail. Any staff member listed in the contact area is able to help.
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Q: What is the minimum order?
A: Minimums are set by the individual suppliers. In many cases it is just one box.
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Q: Because M&M is a broker, do I pay a broker fee?
A: The broker fee or discount is paid by the supplier, not the customer.
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Q: How do I become a new customer?
A: If you are interested in purchasing plant material through M&M Plant Sales, simply ask us. We will e-mail or Fax you the appropriate forms to begin our business relationship.
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Q: Do you accept credit cards?
A: Yes, we accept VISA and MasterCard as payment. All new customer account forms must be filled out in order to establish an account with us whether or not you pay by credit card or request 30 day terms.
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Q: When will I be charged for my order?
A: We do not bill our orders until we receive the invoice from our supplier. Your invoice will have all the appropriate freight and other charges on one invoice. This process usually takes place 1-2 weeks after shipment, depending on the individual supplier and mode of transportation.
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Q: How do I know if the product I want is available?
A: Our customers tell us what they want, the size they want it in and when they want it. We do the rest. We search our data base of existing suppliers or search for new suppliers. If the product is not available when you want it or at the price or size you need it, we will either get that item contract grown for you with your specific needs in mind, or offer you a substitute. In any case, you will receive an order acknowledgement indicating item, quantity, size, ship date and price. This will enable you to double check your order.
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Q: Can I cancel an existing order?
A: It is not accepted within our standard business practices to cancel orders. Sometimes in case of hardship or other extenuating circumstances we will be able to, but then only with the agreement of the supplier. Once an order is placed and confirmed, it is the responsibility of the customer to accept and pay for the order on time.
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Q: How is freight arranged for my order?
A: Freight is arranged between M&M and the supplier using the most convenient and economical mode of transportation. The customer is responsible for all freight charges. Freight is typically added to the invoice, however some customers choose to use their own account numbers and are then billed directly.
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Q: How are International orders shipped?
A: International orders are shipped through Miami using Trans World Forwarding as the customs broker. Orders shipped to Canada are shipped via Federal Express or through Pacific Customs Broker. In any case, the customer can arrange through their own broker the transfer of freight.
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Q: What if I am not satisfied with my order?
A: On rare occasions product arrives with sub-standard quality. If the product was damaged during shipment a freight claim will be filed by either M&M or the supplier. If the product itself shows up damaged, other than by the freight company, the supplier will be notified. In either case, M&M needs to be notified immediately. Waiting longer than 2 business days renders the complaint invalid and the customer will be responsible for full payment. If the complaint is deemed valid, restitution will be made in the form of replacement product or credit.
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Q: How do I know I am getting my product from a reputable source?
A: M&M Plant Sales only uses suppliers who provide not only the exceptional quality that you would expect but also practice the same exceptional customer service values. All shipments will be inspected by local government agencies using the receiving area’s agricultural criteria.
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Q: Can I buy direct from a supplier?
A: Most suppliers will not sell direct to a grower, only selling through their broker network. Some suppliers will sell directly to growers if you contact them. In this instance you will pay the same price, and sometimes a less expensive price by working through a broker rather than going direct. We do not typically offer product from suppliers where this is not the case, although as a matter of customer request and convenience we will.
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Q: Why do I need a plant broker?
A: Our job is solely to search and find those products that you need to make your business grow and be profitable. We make the process easy, taking out all the headaches of searching, shipping and receiving your product. You simply place the order and then anticipate arrival. If there is any sort of discrepancy at all we are the ones who solve the problem. A broker enables you to deal directly with only one company versus building a relationship with multiple companies.
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